Refund policy
Shipping Policy – Maan by Manahil
At Maan by Manahil, we are committed to delivering your order safely and on time. Please read our Shipping Policy before placing your order.
Order Processing
- All orders are processed within 1-2 BUSINESS DAYS after order confirmation.
- Orders placed on weekends or public holidays will be processed on the next business day.
- You will receive an order confirmation and shipping update once your parcel has been dispatched.
Delivery Time
Estimated delivery times are:
- Major Cities (Pakistan): 2–4 BUSINESS DAYS
- Other Cities & Remote Areas: 3–6 BUSINESS DAYS
Please note that delivery times are estimates and may vary due to weather conditions, public holidays, or courier delays.
Shipping Charges
- Standard Shipping: Rs. 250
- Free Shipping: Available on orders above Rs. 5000 (if applicable).
Shipping charges will be displayed during checkout before payment.
Cash on Delivery (COD)
We currently offer Cash on Delivery (COD) across most cities in Pakistan.
Orders may be verified via phone call or WhatsApp before dispatch.
Order Tracking
Once your order is shipped, you will receive:
- Courier tracking number
- Courier company name
- Tracking link (if available)
You can also contact us anytime for shipment updates.
📧 Email: maanbymanahil@gmail.com
📱 WhatsApp: 0314-6206778
Incorrect Shipping Information
Please ensure that your shipping address and contact number are correct before placing your order.
Maan by Manahil is not responsible for delivery delays or failed deliveries caused by incorrect or incomplete shipping information provided by the customer.
Failed Deliveries
If a parcel is returned due to:
- Incorrect address
- Customer unavailable
- Order refusal
The customer may be required to pay the shipping charges again for re-dispatch.
Damaged Package
If your parcel appears damaged upon delivery:
- Take clear photos before opening the package.
- Contact us within [24 HOURS] of receiving your order.
- Email the photos to maanbymanahil@gmail.com or send them via WhatsApp.
We will review the issue and provide an appropriate solution.
Contact Us
If you have any questions regarding shipping, please contact us:
Maan by Manahil
📧 Email: maanbymanahil@gmail.com
📱 WhatsApp: 0314-6206778